Banzai Privacy Policy

Effective Date: June 4, 2026

Banzai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our music streaming application (the "App") and related services. By accessing or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect the following categories of personal information:

Personal Identifiers

  • First and last name
  • Email address
  • Date of birth
  • Account credentials (username and password)

Subscription and Billing Information

  • Subscription status
  • Billing-related identifiers (such as subscription ID, transaction references, or payment method identifiers)

Automatically Collected Information

  • Device information (device type, operating system, unique device identifiers)
  • IP address and approximate location
  • App usage data (songs played, playlists created, listening history, search queries, session duration)
  • Crash reports and performance data

Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyze usage, and deliver personalized content and advertisements (where applicable).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account
  • To provide, personalize, and improve our music streaming services
  • To process subscriptions and payments
  • To verify your age (where required by law or content restrictions)
  • To send important service-related communications (e.g., account notifications, billing updates)
  • To analyze usage patterns and improve the App
  • To detect and prevent fraud, abuse, and security issues
  • To comply with legal obligations

3. How We Share Your Information

We may share your personal information in the following situations:

Service Providers: With trusted third-party vendors who help us operate the App (e.g., hosting providers, payment processors, analytics services, customer support tools). These parties are contractually obligated to protect your data.

Legal Requirements: When required by law, court order, or government request (e.g., subpoenas).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

With Your Consent: When you explicitly agree to share your information for specific purposes (e.g., social sharing features).

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

  • Account information is typically retained while your account is active.
  • Payment and transaction records are retained for seven years in accordance with EU bookkeeping laws.
  • You may request deletion of your account and associated data (subject to legal retention obligations).

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access, correct, or delete your data
  • Object to or restrict certain processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at: support@banzai.music

We will respond to your request within a reasonable timeframe, as required by applicable law (e.g., 30 days under GDPR or CCPA/CPRA).

Note for California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of your data. We do not sell personal information.

6. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it. We may use date of birth to verify age and restrict access to certain content where required.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your own, including the United States or other countries where our service providers operate. We take appropriate safeguards (such as Standard Contractual Clauses) to ensure your data receives adequate protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Effective Date" at the top. Your continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@banzai.music

Address:

The Record Man BV,

whose registered office is at Bredabaan 696,

BE- 2930 Brasschaat,

Belgium